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FAQ

Ordering

How can I place an order ? 

SHOOZ N BOOTZ uses a simple and secure checkout process for quick, easy purchasing. Just click on your shopping bag, follow the steps, and put in the information needed for the check out process.

How can I track the status of my order?

When your order ships from our fulfillment center, you will receive an email confirmation with your tracking details. For further information please call Customer Service at 888-316-3874.

When will my order be processed? When will I receive my order?

Because of the large volume of orders, those placed between Monday - Friday before 1pm EST will be processed the next day and shipped in 3 - 5 business days,   provided that all authorization criteria has been met. All orders placed Monday – Friday after 1pm EST will be shipped in 6 - 8 business days. WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS. For your protection, we may require proof of identity in the event of the following:

  •  Different billing & shipping addresses entered

  •  Past history of fraud or chargeback has been assigned

  •  Unable to verify billing address information (i.e. non US credit cards)

This may delay the processing of your order.  If additional proof of identity is required, we will contact you based on the information provided on your order.  Reasons for requesting proof of identity are subject to change at any time.

How can I change or cancel an existing order?

An order can be cancelled if it is in "Approved" status. Orders that are "Printed" or "Shipped" cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at 888-316-3874.

We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been printed. We apologize for any inconvenience that this may cause.

Payment

When Will I Be Billed For My Order?

You will be billed for your order Before the order ships from our fulfillment center.

My credit card was declined, but the charge is showing on my credit card. What happened?

If your order was declined during the checkout process you may see what looks like a "charge" to your credit card if checking your statement online or by phone.  YOU HAVE NOT BEEN CHARGED. The "charge" appearing on your credit card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction.  If the transaction was declined by your bank or credit card Company, the hold will come off your statement in accordance with the policies established by your bank or Credit Card Company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.PLEASE NOTE: You may receive an error message in the checkout process if your billing information is not exactly how your bank/credit card company has it on file.  The message will say " Mis-match: The billing address provided does not match the billing address on file with your credit company". If this happens, use the edit button to edit the billing information you entered previously so that it matches exactly the information your bank or credit card company has on file. Please note that information entered after your billing information such as promotional codes, online store credits, gift card IDs, etc., may have to be re-entered.For further information about this or any other error message received during the checkout process, please call Customer Service at 888-316-3874.

 

What forms of payment do you accept? Can I pay by personal check or money order?

We accept Visa, Master Card, American Express and Debit cards. Sorry, we do not accept personal checks, money orders, cash, or cash-on-delivery (C.O.D.). 

Shipping

Do you ship orders outside of the United States?

NO! For now we do not.

Do you ship to military addresses or P.O. Boxes?

YES, we ship to PO Boxes and Military addresses within USPS capabilities!

All packages are shipped via the United States Postal Service (USPS). Sorry, express shipping and tracking capabilities for USPS shipments are not available at this time.

Military Deliveries within the Continental US and Internationally:

PLEASE NOTE: The average delivery time is 12 to 28 business days, depending on the method selected.You must enter APO or FPO as your city and select AP, AA, or AE as your state from the pull down box.

P.O. Box Deliveries within the Continental US and Internationally:

PLEASE NOTE: The average delivery time is 10 to 25 business days.

What is your return policy?

No Returns, Exchanges Only!

Exchanges

What is your exchange policy?

EXCHANGE POLICY

If for any reason you are not satisfied with your purchase, we will gladly accept the exchange of your unworn merchandise with tags attached within 15 days of the original date of purchase.

I received my order, but one item was missing, incorrect, or damaged. What happens now?

Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service at Toll free 888-316-3874. An investigation will be conducted to track the package and check for delivery problems.

DO NOT throw away your box; the shipping company may need to see it for the investigation.

exchanges@shooznbootz.com

 

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